About Us

35 years, that's a long time! That's 35 years of providing the Ottawa area's board sports community with the best gear from the most innovative brands. That's 35 years of being the first and longest running snowboard shop, skateboard shop, windsport shop (OK, maybe not the first), surf shop, and of course wakeboard, wakesurf, water ski and so much more! From the shop's humble beginnings, Surf Side continuously strives to bring our customers the best possible gear at the best possible price. Not only that, but we also pride ourselves with providing our customers with so much more than a standard retail experience. We like to promote more of a pro shop atmosphere. You get the the information from people who have actually used the equipment, not some part time high school student who's more concerned with their social media accounts rather than selling the right equipment. We'd rather give our customers accurate information upon which they can base a decision to purchase any given product. We leave pushy sales approaches and inaccurate information to the other guys. At Surf Side, you can be sure you're getting the right gear to satisfy your current needs and future progression goals, because we care. We care how much fun your new gear gives you. We care that you get the best possible quality from the brands we carry. We care about you getting better at the activities you partake in. We care about providing the best possible value for the dollars you spend in our shop. We care about keeping relevant and updating the brands we carry to respond to our customer's requests and industry trends. Most importantly though, we care about having fun.
 
                                                       
 
 Contact Us:
1-613-726-7873   (1-613-726-SURF)
For windsurf, wakeboard and waterski enquiries,
      email Alex: alex@surfsideonline.com

For kiteboard enquiries, also email Alex!:
       alex@surfsideonline.com

For skateboard, snowboard and general enquiries,
      email Giles: giles@surfsideonline.com
Address:     544 Bronson Avenue
                    Ottawa,Ontario
                      Canada   K1R 6J9

 Store Hours
Monday 10-6
Tuesday: 10-6
Wednesday: 10-6
Thursday: 10-9
Friday: 10-9
Saturday: 10-6 
Sunday : 11-5

 

 

Shipping and Returns:

Shipping:

We use CanadaPost to ship all our products. Currently we only ship within Canada.  Upon checkout an estimated shipping cost based upon the provided postal code will be added to the total bill.  We strive to give you the most accurate shipping price possible.  However, should there be a major discrepancy between the shipping cost paid and the real shipping cost, we hold the right to refuse the order.

We allow for in store pick up at no cost. This option can be selected at checkout. 

When your order is shipped a tracking number will be provided.

Online Returns:

Surf Side is proud of all the products we sell and we aim to provide complete satisfaction with your purchase(s). Surf side will gladly provide you with a merchandise exchange for any items you are not satisfied with. Please note that for hygienic reasons, we can not accept returns on items not in their original packaging. All returned items must be complete with original packaging and tags in new, unused condition. Items that have been used and/or washed will not be eligible for merchandise exchange. **ALL DISCOUNTED AND SALE ITEMS ARE FINAL SALE** **PLEASE NOTE THIS POLICY APPLIES TO ALL IN STORE PURCHASES AS WELL.**

All returned items will be shipped to Surf Side at customer's expense. Please feel free to contact us for advice or recommendations for the shipping method that best suits your needs. For any questions or inquiries, please contact us at 613-726-7873 10AM-5PM EST Monday to Friday or email at: giles@surfsideonline.com

When inquiring about a merchandise return, please email giles@surfsideonline.com and include your Order #, date of purchase and reason for return (include any photos that may hep outline the problem). Once approved, we will contact you via email with further instructions on how to proceed. 

Please send returns to:

Surf Side

544 Bronson Ave.

Ottawa, ON

K1R 6J9

 

 

 

 

If you have any questions concerning shipping or returns, feel free to contact us at the store at 613-726-7873 or giles@surfsideonline.com