email Alex: firstname.lastname@example.org
For kiteboard enquiries, also email Alex!:
For skateboard, snowboard and general enquiries,
email Giles: email@example.com
Canada K1R 6J9
Sunday : 11-5
Shipping and Returns:
We use CanadaPost to ship all our products. Currently we only ship within Canada. Upon checkout an estimated shipping cost based upon the provided postal code will be added to the total bill. We strive to give you the most accurate shipping price possible. However, should there be a major discrepancy between the shipping cost paid and the real shipping cost, we hold the right to refuse the order.
We allow for in store pick up at no cost. This option can be selected at checkout.
When your order is shipped a tracking number will be provided.
Surf Side is proud of all the products we sell and we aim to provide complete satisfaction with your purchase(s). Surf side will gladly provide you with a merchandise exchange for any items you are not satisfied with. Please note that for hygienic reasons, we can not accept returns on items not in their original packaging. All returned items must be complete with original packaging and tags in new, unused condition. Items that have been used and/or washed will not be eligible for merchandise exchange. **ALL DISCOUNTED AND SALE ITEMS ARE FINAL SALE** **PLEASE NOTE THIS POLICY APPLIES TO ALL IN STORE PURCHASES AS WELL.**
All returned items will be shipped to Surf Side at customer's expense. Please feel free to contact us for advice or recommendations for the shipping method that best suits your needs. For any questions or inquiries, please contact us at 613-726-7873 10AM-5PM EST Monday to Friday or email at: firstname.lastname@example.org
When inquiring about a merchandise return, please email email@example.com and include your Order #, date of purchase and reason for return (include any photos that may hep outline the problem). Once approved, we will contact you via email with further instructions on how to proceed.
Please send returns to:
544 Bronson Ave.
If you have any questions concerning shipping or returns, feel free to contact us at the store at 613-726-7873 or firstname.lastname@example.org